ACCA Management People

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(1)Paper 1.3 Managing People AIM To develop knowledge and understanding of the techniques, processes and procedures which are required to ensure 3.5 Strategic Business Planning and Development the efficient and effective use and deployment of human resources, and to use the human resource to the greatest 1.3 Managing People possible benefit of the organisation. OBJECTIVES On completion of this paper candidates should be able to: • • • • • identify, understand and explain the complex interpersonal relationships that POSITION OF THE PAPER IN THE Managing People is a pre-requisite for exist within organisations OVERALL SYLLABUS paper 3.5 Strategic Business Planning and appreciate the relationship between The paper is concerned with an understanding Development, where many of the ideas theory and practice of people management and the techniques introduced are developed further. understand the nature, processes and involved. The paper is constructed in such procedures of people management a way that it provides a broad introduction explain the principles of successful team to the problems and opportunities involved performance and the need to plan, in managing people. It is intended to cultivate monitor and evaluate team based work an understanding of the importance of good activities practice in human resource management. and selection procedures understand and describe the principles of motivation • understand and describe the role and process of employee development • • • course is divided into five topic areas, the nature of the syllabus means that there will often be overlap between the individual topics. investigate future personnel requirements and describe recruitment • It should also be noted that although the The professional accountant is often in a SYLLABUS CONTENT management position and thus fulfils 1 another role, that of the management of the Management and team development (a) The organisation of work human resource. It is important therefore (i) the need for formal organisations that the professional accountant understands (ii) organisational types and issues of management and human resources. understand the need for clear and Whilst there are no pre-requisites for this precise communication paper, candidates will be expected to explain the principles of effective demonstrate an understanding of the theory counselling and issues involved in human resource describe the elements of disciplinary management and to display appropriate and grievance procedures. writing skills in answering the examination paper. differences. (b) The role of management (i) modern management writers (ii) classical theories of management. (c) The role of the manager (i) the role of the manager in the organisation of work (ii) the responsibilities of the manager. PAGE 1

(2) Paper 1.3: Managing People (Continued) Managing People (Continued) (d) Individual and group behaviour (i) organisational culture (ii) groups and teams (iii) perception and role theory. (e) Team management (i) the need for teams (ii) team construction (iii) team and group differences. (f) Objective setting (e) Selection methods (iii) the skills development programme (i) appropriate methods (iv) the mentoring process. (ii) usefulness of methods. (h) The management of health and safety (f) The selection interview (i) health and safety awareness (i) purpose (ii) the obligation of management. (ii) skills involved (iii) importance of the selection process. 4 (g) Equal opportunities and the (a) Motivation, concepts, models and management of diversity practices (i) the need for objectives (i) equal opportunity issues (i) the key theories of motivation (ii) profit and other objectives. (ii) managing diversity. (ii) classical theories (g) Authority, responsibility and delegation (i) organisational structure (ii) classical and modern approaches to structure (iii) authority, responsibility and delegation. (h) Standard setting and performance management (i) work standards and indicators (ii) performance related pay. 2 Motivation and leadership (iii) modern theories (iv) reward schemes. 3 Training and development (a) The learning process (b) Effective leadership (i) the learning process (i) the nature and importance of (ii) the role of management. leadership (b) Retention, training and development (ii) classical theories (i) duties of the training manager (iii) modern theories. (ii) methods for individual development. (c) Effective training and development 5 Effective communication practices (a) Working with people – interpersonal (i) benefits of training skills Recruitment and selection (ii) training needs analysis (i) interpersonal skills (a) The recruitment and selection process (iii) staff evaluation methods (ii) effective management practice (i) process, roles and responsibilities (iv) management development (iii) verbal and non verbal (ii) assessment criteria. (v) in-house and external training. (b) Effective recruitment (d) Competence assessment (i) recruitment and selection plan (i) process and barriers (ii) process of recruitment (ii) staff appraisal (iii) use of media. (iii) measures of effectiveness. (c) The job description and personnel specification (i) job description (ii) personnel specification. (d) Job analysis (i) purpose of analysis (ii) methods of analysis. PAGE 2 (e) Conducting the appraisal interview (i) management skills involved (ii) key communication skills. (f) Individual skills and development (i) appraisal process and employee development. (ii) the role of management communication. (b) Communication (i) the need for communication (ii) communication patterns. (c) The role of counselling (i) the role of management (ii) skills of effective counselling. (d) Controlling conflict, grievance and discipline (i) causes of conflict (ii) managing conflict (iii) appropriate procedures

(3) Managing People (Continued) (iv) process understanding Section B consists of five essay type BPP Professional Education (v) the role of management questions, with one question usually taken Contact number: + 4 4 (0 )2 0 8 7 4 0 2 2 2 2 (vi) appeals. from each of the five topics in the syllabus. Each question carries 15 marks and EXCLUDED TOPICS candidates must attempt four questions. The syllabus content outlines the area for Website: Kaplan Publishing Foulks Lynch Contact number: + 4 4 (0 )1 1 8 9 8 9 0 6 2 9 Website: assessment. No areas of knowledge are There are no calculations involved, and specifically excluded from the syllabus. candidates should note that the answers in Additional reading: Section B must be presented in essay form. KEY AREAS OF THE SYLLABUS Candidates need to show an understanding Accountancy Tuition Centre (ATC) The key topic areas are as follows: of the detail of the topic. Candidates International • an understanding of the theory, should be aware that although the course techniques, processes, procedures and is made up of a number of discrete topics, practice of people management and individual examination questions may well team development require a knowledge of more than one of rules, procedures and processes of these topics. • • • • Number training and development, the trained of Marks Section A: Compulsory scenario the theories of motivation and question leadership and their application Section B: Choice of 4 from 5 effective communication practices. essay questions (15 marks each) Website: International Financial Publishing (IFP) Contact number: + 44(0)148 322 5746 Website: people management workforce, employee assessment Contact number: + 4 4 (0 )1 4 1 8 8 0 6 4 6 9 Candidates may also find the following texts useful: 40 Beardwell I, Holden L, Claydon T. Human Resource Management – A 60 100 Contemporary Perspective (4th Edition) Prentice Hall ISBN 0 2 7 3 6 2 2 3 0 7 APPROACH TO THE EXAMINING THE SYLLABUS The examination is a three hour paper constructed in two sections. Section A ADDITIONAL INFORM ATION The Study Guide provides more detailed Bratton J and Gold J Human Resource M anagement (3rd Edition) Palgrave Macmillan ISBN 0 3 3 3 9 9 3 2 6 8 guidance on the syllabus. consists of a brief scenario with a range of 5 to 10 mark requirements related to it, worth 40 marks in total. The scenario is generally devised to test the application and understanding of a particular topic, although candidates should be aware that Mullins L J Management and RELEVANT TEXTS Organisational Behaviour (6th Edition) There are a number of sources from which Pitman ISBN 0273 651471 you can obtain a series of materials written for the ACCA examinations. These are Handy C Understanding Organisations listed below: (5th Edition) Penguin ACCA's approved publishers: Wider reading is also desirable, especially more than one topic may form part of the scenario. regular study of relevant articles in ACCA's student accountant . PAGE 3

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