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A Guide for ITIL® Foundation Exam Candidates

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Figure 1.2 The service lifecycle (Source: The Cabinet Office ITIL Service Strategy ISBN 978-0-113313-04-4)
Figure 1.3 Key activities of the service lifecycle stages
Figure 1.5 Service delivery through service assets (Source: The Cabinet Office ITIL Service Strategy  ISBN 978-0-113313-04-4)
Figure 1.6 Process structure (Source: The Cabinet Office ITIL Service Design ISBN 978-0-113313-05-1)
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