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Pengaruh Brand Equity Terhadap Kepuasan Pelanggan Untuk Meningkatkan Positive Word Of Mouth (Studi Pada Pelanggan Toko Online Lazada.co.id)

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Academic year: 2016

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Gambar

Gambar 2.1  Konsep Brand Equity
Gambar 2.2 Kerangka Konseptual
Tabel 3.1 Operasionalisasi Variabel
Tabel 3.2 Instrumen Skala Likert
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